Standard UK Delivery
- Orders are dispatched within 2 – 5 working days (unless stated otherwise)
- Orders under 2kg are posted via Royal Mail 2nd Class post
- Orders over 2kg are sent via a nominated courier
Shipping Costs
- Free Shipping on UK orders over £40
- Free UK Shipping on Greeting Card orders of two or more cards (excluding glass cards)
- Shipping Costs range from £1.00 up to £4.50
- Automatically calculated at the checkout based on the size and weight of your order
International Delivery
- Orders are dispatched within 2 – 5 working days (unless stated otherwise)
- International orders are sent using a Tracked Service
We are trying to do our bit for the planet so where possible your order will be sent in a reused cardboard box.
Returns
- 14 Days from date of purchase to return your order
- Email [email protected] before sending your order back to us
- Returned orders must be sent back in the original packaging and in the same condition it left our premises
- Your refund will be issued (excluding any shipping costs) within 7 working days of receiving your return
There are several items that are NON-REFUNDABLE:
- Anything that has been made to your specific requirements, is personalised or otherwise can’t be resold due to a bespoke element
- Pieces that are specifically commissioned when you placed your order
- All jewellery, unless faulty
Faulty & Damaged Goods
- If your order arrives damaged, email [email protected] within 48 hours of receipt
- Attach a photo of the damaged item to your email
- Where possible, we will send a replacement or repair the item. In cases where this is not possible, we will issue you with a refund
