DELIVERY & RETURNS POLICY

Standard Delivery

  • Orders are dispatched within 2 - 5 working days (unless stated otherwise)
  • Orders under 2kg are posted via Royal Mail 2nd Class post
  • Orders over 2kg are sent via a courier

Shipping Costs

Free Shipping on orders over £50

Range from £1.00 up to £4.50

Automatically calculated at the checkout based on the size and weight of your order

We are trying to do our bit for the planet so where possible your order will be sent in a reused cardboard box.


Returns

  • 14 Days from date of purchase to return your order
  • Email handmadedesign.ashbourne@outlook.com before sending your order back to us
  • Returned orders must be sent back in the original packaging and in the same condition it left our premises
  • Your refund will be issued (excluding any shipping costs) within 7 working days of receiving your return

There are several items that are NON-REFUNDABLE:

  • Anything that has been made to your specific requirements, is personalised or otherwise can’t be resold due to a bespoke element
  • Pieces that are specifically commissioned when you placed your order
  • All jewellery, unless faulty

Faulty & Damaged Goods

  • If your order arrives damaged, email handmadedesign.ashbourne@outlook.com within 48 hours of receipt
  • Attach a photo of the damaged item to your email
  • Where possible, we will send a replacement or repair the item. In cases where this is not possible, we will issue you with a refund