DELIVERY & RETURNS POLICY

Standard UK Delivery

  • Orders are dispatched within 2 - 5 working days (unless stated otherwise)
  • Orders under 2kg are posted via Royal Mail 2nd Class post
  • Orders over 2kg are sent via a courier

Shipping Costs

  • Free Shipping on orders over £50
  • Free Shipping on Card Orders of two or more cards
  • Shipping Costs range from £1.00 up to £4.50
  • Automatically calculated at the checkout based on the size and weight of your order

International Delivery

  • Orders are dispatched within 2 - 5 working days (unless stated otherwise)
  • International orders are sent using a Tracked Service

We are trying to do our bit for the planet so where possible your order will be sent in a reused cardboard box.


Returns

  • 14 Days from date of purchase to return your order
  • Email handmadedesign.ashbourne@outlook.com before sending your order back to us
  • Returned orders must be sent back in the original packaging and in the same condition it left our premises
  • Your refund will be issued (excluding any shipping costs) within 7 working days of receiving your return

There are several items that are NON-REFUNDABLE:

  • Anything that has been made to your specific requirements, is personalised or otherwise can’t be resold due to a bespoke element
  • Pieces that are specifically commissioned when you placed your order
  • All jewellery, unless faulty

Faulty & Damaged Goods

  • If your order arrives damaged, email handmadedesign.ashbourne@outlook.com within 48 hours of receipt
  • Attach a photo of the damaged item to your email
  • Where possible, we will send a replacement or repair the item. In cases where this is not possible, we will issue you with a refund